News and Facts about Cuba

Google Jumps Through Hoops In Cuba

Google Jumps Through Hoops In Cuba / 14ymedio, Luz Escobar
Posted on April 11, 2016

14ymedio, Luz Escobar, 7 April 2016 — Google may be the giant,
but in Cuba it has had to jump through hoops. This Wednesday, the newly
inaugurated Google+Kcho.MOR site opened its doors late because the
employee who keeps the keys arrived late and because fumigation against
the Aedes aegypti mosquito –carrier of fever and the zika virus –
had filled the place with thick gray smoke. Not even these setbacks
caused the dozen users waiting outside to connect to the internet to leave.

The process to access the place is reminiscent of the lines to acquire
products in short supply, like an interprovincial ticket or a dozen
eggs. “You have to come early to mark your place in line, because you
are going to spend the whole morning here,” said a young woman who said
she had used the new infrastructure twice since it opened to the public
this Monday.

And in spite of everything the brand new Google project has also bowed
to the government and blocked websites. Sites such as Cubaencuentro,
Revolico and 14ymedio remain blocked. The censorship is due to the
provider of the connection, the telephone company , a state
monopoly that maintains control over what can and cannot be seen on its

However the lines never end and every hour only 20 numbered tickets are
issued. Prior to entry, users must leave all their belongings in
lockers, with the exception of their ID cards without which entrance is
denied. They cannot enter with cameras, phones, USB memory sticks or
laptops. All published photos of the interior have been taken by the
official press and a few foreign correspondents who have been allowed to
publicize the new project.

Although initially there was talk about the possibility of being able to
use storage devices, such as flash drives or external hard drives to
take information home and to upload materials to the web, as of this
Wednesday this is still not permitted. This limitation gives the surfing
room the aspect of a museum: look, touch and go, but without taking
anything, the employees warn. The novel experience is reduced to
navigating the internet from one of the 20 Chromebooks in the place.

Fabian, a young man who has been three times between Tuesday and
Wednesday, tells14ymedio that “at first they let you make calls and talk
but then they prohibited it because people were shouting and it bothered
everyone nearby.” The place is crowded and users have no privacy as they
move around the World Wide Web. Several employees supervise every move
and look over users’ shoulders at the pages open on their screens.

“The problem is that this is a library and you can’t speak in a loud
voice,” one of the workers explained to this newspaper. As for the
schedule, the young man said that so far it is open “from 7:00 AM to
12:00 PM, but the early hours are reserved for previously coordinated

A group of agents from the Immigration and Nationality section of the
Interior Ministry (MININT) left the center on Wednesday just before the
first 20 people in line were admitted. “Yesterday the ones dressed in
green came, from MININT in fact… now, what I don’t understand is why
these people have some priority,” said Dorian, a neighbor of the
Google+Kcho.MOR center.

Yuli, a third year medical student returned to mark er place in line
after having used the Chromebooks because she didn’t have enough time to
find the information she needed. “Because you can’t copy anything, what
I do is send it to my Gmail account and later download it take it to
another site,” she detailed. Her boyfriend, a fine arts student at the
Higher Institute of Art (ISA), said that the day before he had been able
to visit several sites with “impressive virtual reality thanks to the
cardboard glasses.” He was referring to “Cardboard,” a virtual reality
platform for mobile phones, also donated by Google.

Particularly striking is the slow navigation speed in the new facility,
as it had been announced that the place – integrated into the Organic
Romerillo Museum (MOR) belonging to the artist Kcho – would have a
connection speed 70 times faster than that offered in the WiFi zones in
the rest of the country. Several users commented outside that they felt
cheated because of the problems watching videos on Youtube or using
other services that require a higher bandwidth.

Despite the obstacles, the wait, the numbered tickets and inability to
take digital content home, users seem mesmerized by simply sitting in
front of the screens and moving their hands at full speed over the
keyboard so as not to lose a single second of their access to the web.

Looking on from the wall is a huge picture of with a Cuban
flag. An electronic marquee installed at the site shows one of the last
phrases the former wrote to Barack Obama: “We do not need the
empire to give us any gifts.”

Source: Google Jumps Through Hoops In Cuba / 14ymedio, Luz Escobar |
Translating Cuba –

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